Return & Refund Policy

Return & Refund Policy

Last updated: 1st May 2025

Thank you for shopping at JustCare.tech. We take pride in offering top-quality smart home products and professional installation services. Please review our return and refund policy to understand your rights and responsibilities.

🛒 Products We Sell

We sell the following categories through our website:

• Smart Locks

• Smart Thermostats

• Ring Products

• Aqara Products

We also provide professional installation services for all these products across the UAE.

🔁 Return Policy

Physical Products

• You may return a product within 14 days of delivery.

• Returned products must be:

  • Unused

  • In original packaging

  • Including all accessories, manuals, and documentation

• Returns are not accepted if:

  • The item has been installed or used

  • The item is damaged after delivery

  • The item is marked as non-returnable

Installation Services

• Installation services are non-refundable once completed.

• If you face any issues, contact us within 7 days of service completion.

🛠️ Warranty Information

• Installation Services: Covered by a 1-month warranty from the date of service.

• All Products: Covered under the official manufacturer warranty. Warranty terms may vary by brand and product. Please refer to the product documentation or contact us for assistance with claims.

💳 Refund Process

• Once your returned product is received and inspected, you’ll be notified of the approval or rejection of your refund.

• If approved, refunds will be issued to the original payment method within 7–10 business days.

• Shipping charges are non-refundable unless the return is due to our error (e.g., wrong or defective item delivered).

🔄 Exchanges

• Exchanges are allowed only for defective or damaged items reported within 48 hours of delivery.

• Please contact us immediately if your item arrives damaged.

❌ Non-Returnable Items

• Gift cards

• Custom-configured or special-order items

• Digital/downloadable software or codes

• Products marked “non-returnable” during purchase

📞 Customer Support

If you need help with a return, warranty claim, or any other support:

• WhatsApp: Available on our website

• Email: you@justcare.tech

We’re here to assist you throughout the process.